Monday, July 21, 2008

Customer Service

Why is it that most people in the 'service industry' are so grumpy and unhelpful?  I have had this happen to me over and over again and I still find it very frustrating.  I had one such experience this morning.  I had to call this 1-800 # concerning something about my dental school applications.  I just wanted to make sure that I had done everything correctly and that it was showing up in their system.  I had my conformation # and everything.  So I call, and the first person tells me that it isn't showing up on their system, so I ask her a few more questions and she finds what I am trying to tell her about.  But, she shows something different than what I have.  So she transfers me to another lady.  This lady has a very thick southern accent and was very condescending from the moment she started talking.  I asked her my question and she proceeds to explain (while talking to me like a 3 year old) that the lady I just talked to didn't know what she was talking about because she has that file and no one else knows anything about it.  Ok, then.  So, I finally get my question answered, I did everything right, and my DAT scores will be sent out.  That's all, I just wanted to double check.  Can you blame me?  I mean, this is like a major life thing.  I understand that they probably get sick of people calling with these types of questions, but that's what they're there for.  The money I am spending goes toward their paychecks.  This is why I don't understand why 'customer service' people are always so rude.  The only company with consistently good service I've experienced is JetBlue (shout-out Suzie.)  Don't even get me started on the people I have to talk to whenever I have computer problems.  (Hi this is Tyler, thank you for calling HP, how can I help you today?   Really, Tyler.  You don't sound like a Tyler.  Interesting!  Don, you know what I'm talking about!)

4 comments:

Paige said...

Oh my goodness. I *so* hear you on the "Tyler" thing. Then they transfer you to the equally unintelligable "Stan." Dish Network is the WORST. Brian has learned that if you want to get an English speaker, just push the buttons for "open a new account." They will send you right to their most polite, native speaker. Then you ask to be trasnferred to an AMERICAN.

Grandma Holly said...

I hear you to. I call peeople on the phone for travel and cant understand them. It drives me crazy when I know I am right and the insist something else.

shan1420 said...

:( where's my blog post?

Jackie said...

I feel your pain yo.

AmexTravel is the WORST! They are all in India and, well, you know the rest!